The following will help customers be able to use ATR on their computers with the following error:
"Failed to create main window"
This error is cause by an issue with admin rights. If they have admin rights and have the UAC turned off, then most people will have success with adding ATR as an executable to the DEP exception list. This list gives special permissions for apss to run that would normally need higher rights. Here is how you configure the DEP settings:
Click Start, click Control Panel, and then double-click System.
Click the Advanced tab. Then, under Performance, click Settings.
Click the Data Execution Prevention tab.
Click Turn on DEP for essential Windows programs and services only to select the OptIn policy.
Click Turn on DEP for all programs and services except those I select to select the OptOut policy.
If you selected the OptOut policy, click Add and add the applications that you do not want to use DEP with.