Some versions of graphics drivers could cause AccessTuner or even the entire system to crash when displaying the graph window.
When a graph window is present, and the user selects or modifies a table the system may:
- Blue Screen
- Become completely unresponsive
- AccessTuner may crash and a windows pop up may appear saying “Display driver stopped responding and has recovered”
Disable the graph view (VIEW --- TABLE GRAPH or CTRL-H). If the crash goes away then this strongly implies the video driver issue.
Verify that the driver is up to date (instructions below).
Update graphics driver to the latest version.
If the issue is still present, it may be caused by one of the following:
- Some laptop vendors do not have the most up to date drivers for their hardware.
- Try getting the driver directly from the provider (Intel/Nvidia/AMD).
- The most up to date drivers may have introduced the issue.
- Try going back a version.
- The graphics driver was not updated properly.
- Verify using DirectX Diagnostic Tool.
- Issues occurred with the installation of the video card driver.
- Try reinstalling from a clean boot with all antivirus applications disabled.
- If all else fails contact firstname.lastname@example.org send along the dxdiag (directX diagnostic tool) file and any driver versions that were attempted.
- Run DirectX Diagnostic Tool.
- From the start menu type: DxDiag
- Press “Save All Information…” button
- Send the resulting file
- Search the file for “Display Devices” and the first “Driver Version”
- There may be multiple display devices, if they are different then repeat the next steps for each type
- Search the internet for this driver version
- Verify that this is the latest driver for that graphics card family
- Verify that this version is not on Mozilla’s blocked graphics drivers list.