Your AP serial number can be found in a few different places. If you can't find the serial number on the sticker on the side of your box (or don't have the box), here are a few other ways to find it.
1) Under the faceplate of your V3 AccessPort. We recommend pulling the faceplate off from the top first (gently, of course). It's also best to re-install the faceplate from the bottom end first.
2) You can also find the serial number when the AP is connected to AP Manager. Simply connect your AP to AP Manager and click the "AP Info" button. The serial number will be in the middle of the pop-up window.
3) You can also find the serial number when hooked up to a power source (either your car or computer) through the AccessPort itself. Here is a screenshot run-through of how to find the serial number on your AP.
A) Starting in the main menu, scroll all the way up to "Help".
B) In the "Help" menu, click the "About AccessPort" option.
C) Scroll down to "Serial Number Sticker".
V2 Serial numbers can be found on the back of the Accessport.
If you have any other questions, you can either call our support line at 866-922-3059 or email us at firstname.lastname@example.org